Customer Service Representative

Job Summary:

The Customer Service Representative serves as the face of the company. In most cases, they are the primary company representative, who communicates with our clients. As a result, it is important for each representative to deliver a positive customer service experience. This is accomplished by listening to each customer to gain an understanding of their individualized needs and build and maintain relationships.

Job Responsibilities:

  • Respond to incoming communications from internal and external customers and where necessary resolve and escalate issues as needed.
  • Provide information and quote prices for all services.
  • Communicate, and coordinate all and transportation arrangements, territory management and business trips.
  • Improve the Customer friendliness and ease of use of Customer Facing Solutions.
  • Handle additional administrative responsibilities, reports and/or projects that involve Customer Support at management discretion.
  • Research customer claims ensuring the highest level of customer service on every call and ensure that all service complaints are handled diplomatically.
  • Uses product knowledge to provide alternative solutions to customers’ issues

Benefits of Working With Lumos:

  • Opportunities to Travel
  • Personal Growth and Development
  • Cross-training in sales and consulting
  • Opportunities for Advancement
  • We only promote within our company

Qualifications:

  • Bachelor’s Degree preferred but not required
  • Customer service and marketing experience preferred
  • Ability to multi-task and prioritize
  • Critical thinking and problem-solving skills
  • Proficient with Microsoft Office (Word and Excel)
  • Superior interpersonal and written/oral communication skills
  • Team player

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